Reference

Read the Terms Before You Open Your Account

These terms and conditions set out the rules that apply to every account on global30 — covering how you register, how deposits through DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account registration termsDANA, OVO, GoPay deposit rulesWithdrawal and verification conditionsAccount suspension policyJurisdiction-dependent access
global30 Read the Terms Before You Open Your Account
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Contact Us About These Terms

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Live Chat Support

If a clause in these terms is unclear, open the live chat window directly from your account dashboard. Our support team can walk you through the relevant section and clarify how a specific rule applies to your account or transaction.

Email for Formal Queries

For written requests about these terms — including objections, correction requests, or account-closure queries — send an email to the support address shown in your account settings. We aim to respond within the timeframe stated in our response-time policy.

Indonesia Account Help

Our Indonesia-based support team handles account-specific questions about how these terms apply to DANA, OVO, and GoPay transactions, account verification steps, and any suspension or restriction you receive on your account.

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How We Protect Your Account Under These Terms

Account Security Standards

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your DANA, OVO, or GoPay credentials on our servers — payment authentication is handled end-to-end by each wallet provider. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Handling Under These Terms

We collect only the data needed to operate your account and process transactions — registration details, transaction history, and device identifiers. Data is not sold to third parties. Retention periods follow our internal data policy, and you may request a summary of what we hold by contacting support in writing.

Cookie and Session Policy

We use session cookies to keep your account active while you navigate the platform, and analytics cookies to improve page performance. No tracking cookie is placed without your initial consent at login. You can clear cookies from your mobile browser settings without affecting your saved account credentials.

Account Retention and Closure

Inactive accounts are flagged after a period defined in our full policy document. Before any balance is forfeited under the dormancy clause, we send a notice to your registered email. You may request account closure at any time through live chat or email; any remaining verified balance is processed to your last confirmed e-wallet — DANA, OVO, or GoPay.

Requesting Changes to Your Data

Under our data terms, you have the right to request correction of inaccurate account information. Send a written request via the support email, include your account ID, and specify which detail you want corrected. We aim to process correction requests within the timeframe stated in our data policy.

Who to Contact for Policy Matters

All formal policy queries — disputes about how a term was applied to your account, objections to a suspension decision, or requests for a copy of your transaction history — are handled through our dedicated account compliance team. Reach them via the email address listed in the contact section of your account dashboard.

Frequently Asked Questions About Our Terms

These answers cover the specific clauses that account holders in Indonesia ask about most — from how these terms apply to DANA, OVO, and GoPay transactions, to what happens if a term changes while your account is active. Players in Depok and across Indonesia can reach support through live chat if an answer here does not cover your situation.

The core account terms apply equally regardless of whether you deposit through DANA, OVO, or GoPay. However, each payment rail carries its own processing conditions set by the wallet provider. Those conditions sit alongside our terms and do not override them — both sets apply at the same time.

We notify you by email to your registered address before any material change takes effect. Your continued use of the account after the effective date means you accept the updated terms. If you disagree with a change, you may close your account before the change comes into effect and request withdrawal of any verified balance.

Account access depends on local law and is available only where local regulations permit. If you travel to a jurisdiction where our services are restricted, access may be suspended automatically. These terms do not extend service rights to regions outside the eligible area.

Send a written request to the support email shown in your account dashboard. Include your account ID and a description of the data you want to see. We process data access requests within the timeframe defined in our data handling policy and send the summary to your registered email address.

Each account is for one individual only. Sharing login credentials, operating multiple accounts, or allowing another person to place transactions on your account are all violations of these terms. We may suspend or permanently close accounts where we detect shared or duplicate use, and any pending balance may be held pending review.

If your account shows no login or transaction activity for the period defined in our full policy, it is flagged as dormant. We send a notice to your registered email before any balance action is taken. You can reactivate the account by logging in and completing identity verification — contact support if you need assistance.

Contact our account compliance team in writing through the support email in your dashboard. Describe which term you believe was applied incorrectly and provide your account ID and any relevant transaction reference. We review each dispute individually and respond within the timeframe set in our complaints policy.

The core account terms cover both sections of the platform. Specific wagering conditions — such as how Football Score Chase and other sports markets settle, or how live casino rounds are recorded — may be detailed in category-specific addenda linked within these terms. Read those addenda alongside the main document.

Before your first withdrawal, we verify your account identity against the registration details you provided. You will receive an OTP to your registered mobile number as part of that step. Withdrawals are sent only to the e-wallet — DANA, OVO, or GoPay — that was confirmed during verification. Adding a new wallet triggers a re-verification step.

Request account closure through live chat or by email to the support address in your dashboard. Once the request is confirmed, we process any remaining verified balance to your last confirmed e-wallet before the account is closed. Closure requests are handled within the timeframe stated in our account management policy.