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How global30 Handles Your Personal Data

Your account data, wallet details, and browsing activity on global30 are handled with clear rules — what we collect, why we keep it, and how you can ask us to change or remove it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device tracking rulesYour right to access and delete dataContact us for data requests
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global30 How global30 Handles Your Personal Data
DATA REQUEST CONTACTS

Reach Us About Your Privacy Rights

If you need to exercise any data right — access, correction, or deletion — our support team handles privacy requests through the channels below. We aim to acknowledge your request on the same day and provide a full response as quickly as the nature of the request allows. For wallet-linked queries involving DANA, OVO, or GoPay records, have your registered account email ready when you contact us.

Live Chat Available around the clock directly from your account dashboard. Use this for fast questions about what data we hold, how your wallet details are stored, or to flag an inaccuracy in your account profile.
Email Support Send detailed data access or deletion requests to our dedicated privacy support address. Include your registered email and the specific data category — account info, transaction history, or device logs — so we can locate the right records quickly.
Account Help Centre Log in and navigate to Account Settings to view the data you have submitted, update your contact details, or initiate a formal data request. The form routes directly to our data team without needing to go through general support.
HOW WE PROTECT DATA

Data Handling, Cookies, and Account Security at global30

Keeping your account information safe is not just a policy item — it is built into how the platform operates day to day. From the moment you deposit via OVO to the moment your session closes, multiple layers of access control and data handling rules apply. Below are the six key areas that shape how we manage your information.

Encrypted Account Storage

Your password and wallet-linked credentials are stored using encryption at rest. We never store your DANA, OVO, or GoPay PIN — only the tokenised transaction reference returned by the payment processor after your deposit clears. Direct access to raw credential data is restricted to authorised system processes only.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your account preferences, such as your preferred language and last-used payment method. Analytics cookies measure page performance in aggregate — they do not identify you personally. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

Active accounts retain all transaction and session data for as long as the account is open. After account closure, we keep records for the period required under applicable regulations in regions where the service is permitted. Once that window passes, personal data is deleted or anonymised — it is not archived indefinitely.

Third-Party Data Sharing

We share your data with third parties only when necessary to complete a service you have requested — for example, passing your GoPay transaction reference to the payment processor to confirm a deposit. We do not sell, rent, or trade your personal information with advertisers or data brokers under any circumstances.

Account Security Practices

Each login session generates a unique token that expires when you log out or after a defined period of inactivity. If we detect a login from an unfamiliar device or location — such as a new handset in Depok — we may prompt an OTP verification step before allowing access. You can review active sessions from your account settings and end any session you do not recognise.

How to Request Data Changes

Submit a data access, correction, or deletion request via live chat or the Account Help Centre form. Verify your identity by confirming the email address on your account. We will confirm receipt, identify the relevant data categories, and provide a full response — including any records we are legally required to retain — through the same channel you used to contact us.

Common Questions About Your Data on global30

These are the questions we receive most often about how global30 collects, stores, and processes personal data. If your question is not answered here, reach out through live chat or the Account Help Centre form — our data support team handles privacy queries around the clock.

We collect your name, email address, contact number, and the payment method you register — such as your DANA or OVO account reference. We also log your device type and IP address at login for security purposes. We collect only what is needed to operate your account and process your transactions.

No. We never store your e-wallet PIN or password. When you make a deposit through DANA, OVO, or GoPay, the transaction is processed on the payment provider's side. We only receive a tokenised confirmation reference, not your raw credentials. Your wallet security stays entirely within the payment provider's environment.

We retain your data for as long as your account is active. After closure, records are kept for the period required by applicable regulations in regions where the service operates. Once that retention period ends, data is deleted or anonymised. We do not hold your records beyond what legal obligations require.

Yes. Submit a data access request through live chat or the Account Help Centre form. Confirm your registered email address for identity verification. We will identify all data categories linked to your account — transaction logs, session records, contact details — and send you a copy through the same channel within a reasonable timeframe.

For basic details like your contact number or email, log in and update them directly under Account Settings. For records you cannot edit yourself — such as historical transaction entries — contact our support team via live chat with details of the inaccuracy. We will review and correct the record if the information you provide is verifiable.

Yes, you can request deletion of your personal data. Submit the request through live chat or the Account Help Centre. We will delete or anonymise data that we are not legally required to retain. Where a retention obligation exists — for example, transaction records required under applicable regulations — we will let you know exactly which records are affected and why.

We share data only when completing a service you have requested. For example, we pass a transaction reference to GoPay or OVO to confirm your deposit. We do not sell your data to advertisers or share it with data brokers. Any third-party processor we work with is bound by data handling obligations consistent with this policy.

We use session cookies to keep your login active, functional cookies to remember your account preferences, and aggregate analytics cookies to measure site performance. Analytics cookies do not identify you personally. You can adjust or block cookies through your browser settings. Disabling session cookies may affect your ability to stay logged in across page loads.

After account closure, your personal data enters a retention period defined by applicable regulations in the region where the service is available. During that period, your data is not used for any active purpose. Once the period expires, it is deleted or anonymised. You can request confirmation of this process via the Account Help Centre after closing your account.

Each session uses a unique login token that expires on logout or inactivity. If a login attempt comes from an unfamiliar device — for example, a new phone not previously associated with your account — an OTP verification step may be triggered before access is granted. You can review all active sessions in Account Settings and end any you do not recognise immediately.

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